• Our research is about people, how they think and how they behave

  • We specialise in conversation-based qualitative research

  • Our focus is on sensemaking: a naturalistic way to understand decision-making

  • We combine our linguistic expertise with our research skills to pioneer consumer testing

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Boutique research.agency. Original thinkers. Social science background

  • RESEARCH SKILLS

    Highly-skilled qualitative and quantitative researchers working to high ethical standards. We design, conduct and analyse business-to-business, government-to-business, government-to-citizen and business-to-consumer research.
  • ORIGINAL THINKING

    We are original thinkers whose insight comes from our training in psychology, linguistics, sociology, anthropology, and semiotics. We design our research based on our knowledge of what people do, how they talk, and how they think and feel. 
  • MAKING SENSE

    Our sensemaking insight: we can understand the needs, drives, perceptions and attitudes of consumers, customers, stakeholders, citizens, and business decision-makers if we recognise that they are trying to make sense of their experiences.
  • CONSUMER TESTING

    We are 'consumer testing' experts.  We use our unique blend of linguistics knowledge, research expertise and skills in plain writing and information design to help organisations test how clearly they communicate in writing.    


Financial services, disability, technology, and arts organisations, food and drink companies, and many others. Our researchers are senior, experienced researchers, fluent in qualitative methods. Sue is a regular speaker at workshops and training courses on qualitative research.

 

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