• Survey research with qualitative insight

  • Qualitative research with cultural insight

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Testing can be quantitative or qualitative. We use face to face and webcam interviews to test whether members of the intended audience for a document or form can use and read it easily and understand it. Understand means more than 'know what the words mean'. It refers to what the person knows and how they conceptualise the topic. We find out the language that users and readers use.

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