‘We engaged Susan Bell Research to survey private sector infrastructure investors on their views of the key enablers of infrastructure investment. From the beginning, Susan set out a comprehensive plan and schedule for our market research, covering how to formulate the survey, incorporating time to pilot test and incorporating feedback, and then run a full survey. Susan understood the needs of both us as a client and our market well. Most importantly, she provided comprehensive advice on how to word questions to avoid bias and maximize user response, showing a very strong understanding of behavioural responses to surveys.
One of Susan’s key strengths was how well she communicated with us in terms of progress, feedback and any issues that raised. Susan’s effective stakeholder management meant that we were always aware of progress, when deliverables would be received and what the deliverable would address.
Susan’s flexibility throughout the project as requirements slightly evolved, as they always do, was essential to the smooth delivery of our final output. The final report and findings were also innovatively presented in a way that could communicate well to both our internal and external stakeholders."
Infrastucture investment client