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The crested Bellbird is our symbol. It is a native Australian bird with a  beautiful and distinctive song that can be heard across long distances. Similarly you can be assured that our excellently-crafted research will have long-lasting impact for your organisation or brand.

 


 

NEWS: ASIC has published our report on direct life insurance

It's great to see that our qualitative customer experience and survey research can have such impact:

https://asic.gov.au/regulatory-resources/find-a-document/reports/rep-588-consumers-experiences-with-the-sale-of-direct-life-insurance/

Our report describes how consumers decide to buy direct life insurance and how they decide how and what to buy. Our sense-making approach to research revealed how  some consumers struggle with their experience. These products are complex so consumer understanding of their features is often poor.

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How we handle personal data

Jane Gregory is a member of the Susan Bell Research Team, and our Quality Manager. She is also the Professional Standards Officer for AMSRS. In this article, she explains how AMSRS helps members like us keep up to date with the way we handle personal data. Here are some of the things we do:

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