The crested Bellbird is our symbol. It is a native Australian bird with a beautiful and distinctive song that can be heard across long distances. Similarly you can be assured that our excellently-crafted research will have long-lasting impact for your organisation or brand.

How Behavioural Economics and Qualitative Research can Work Together

This is the second of two posts about using Behavioural Economics (B.E.) and qualitative research together. The first post described ways in which qualitative research could benefit from a ‘broadened’ view of B.E. This second post describes how B.E. and qualitative research can work together, by making the best of both worlds.

B.E. and qualitative research can work well together because they share a parent – contemporary social science.

B.E. was revolutionary because it applied the same social science to economics that has been used by social-science trained researchers for decades. ‘Everything is relative’, ‘people are influenced by what others think’, and ‘behaviour is best researched in context’, are all part of the B.E. canon and have also been part of the best kind of qualitative approach for a long time.

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INFOGRAPHIC: How to Gain Attention in Lean Forward Mode

This infographic details six useful lessons from information designers and information psychologists on how to attract the attention of customers and stakeholders in ‘lean forward mode’:

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Do people have the attention span of a goldfish?

Are you afraid that technology has taught us all to live in a fast multi-tasking world so that your customers and stakeholders have ‘the attention span of a goldfish’?

Don’t worry. Just because many of us multitask while watching movies, that doesn’t mean that we can’t pay attention when we have a goal to achieve. This is a nice infographic from Google on how people pay attention, by leaning forward, or leaning back. Whether someone ‘leans forward’ mode or ‘leans back’ mode depends on their goals at the time. *

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Getting the most out of Behavioural Economics in Qualitative Research

Are you considering using qualitative research for strategic positioning, brand development, or customer experience projects? Do you also want to use the insights you have learnt from Behavioural Economics (B.E.) but worry whether B.E. is compatible with qualitative research?

Perhaps you have heard people say that qualitative research isn’t useful because ‘people don’t know why they do things’ for example, which has led some people to conduct research only about behaviour and not about what motivates people to behave as they do, or about how people think.

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Revisiting ethnography - A conversation between Sue Bell and Charlie Cochrane

Why steam came out of Charlie’s ears

Suzanne and I recently took part in a NewMR webinar event ‘New but not Tech’. We were talking about sense making, and about how people make sense of their experiences. Someone asked if that meant that sense making was an ethnographic technique, and I said:

“No, because in sense making what we are interested in is what is going on in people’s heads.”

With steam coming out of his ears, ethnographer Charlie Cochrane of Jump the Fence posed this question in response:

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The crested Bellbird is our symbol. It is a native Australian bird with a beautiful and distinctive song that can be heard across long distances. Similarly you can be assured that our excellently-crafted research will have long-lasting impact for your organisation or brand.

How Behavioural Economics and Qualitative Research can Work Together

B.E. and qualitative research can work well together because they share a parent – contemporary social science.

INFOGRAPHIC: How to Gain Attention in Lean Forward Mode

Do people have the attention span of a goldfish?

Getting the most out of Behavioural Economics in Qualitative Research

Revisiting ethnography - A conversation between Sue Bell and Charlie Cochrane

Why steam came out of Charlie’s ears

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